GDPR Compliance
General Data Protection Regulation
Our Commitment to GDPR
Server9x is committed to complying with the General Data Protection Regulation (GDPR) and protecting the privacy rights of individuals in the European Union. This page outlines how we meet GDPR requirements and respect your data protection rights.
Legal Basis for Processing
We process your personal data based on the following legal grounds:
Contract Performance
Processing necessary to provide domain registration and management services
Legal Obligation
Compliance with ICANN requirements and other legal obligations
Legitimate Interests
Fraud prevention, security, and service improvement
Consent
Marketing communications and optional features (you can withdraw consent anytime)
Your GDPR Rights
Under GDPR, you have the following rights:
Right to Access
Request a copy of all personal data we hold about you
Right to Rectification
Correct inaccurate or incomplete personal data
Right to Erasure
Request deletion of your personal data (subject to legal requirements)
Right to Restriction
Limit how we process your personal data
Right to Portability
Receive your data in a machine-readable format
Right to Object
Object to processing based on legitimate interests
Right to Withdraw Consent
Withdraw consent for marketing or optional processing
Right to Complain
Lodge a complaint with your local data protection authority
International Data Transfers
When we transfer data outside the EU/EEA, we ensure appropriate safeguards:
- Standard Contractual Clauses (SCCs) approved by the EU Commission
- Adequacy decisions for countries with equivalent protection
- Binding Corporate Rules for intra-group transfers
- Your explicit consent when required
Data Retention
We retain personal data only as long as necessary:
- Account Data: While your account is active + 3 years
- Domain Registration: As required by ICANN (typically 2 years after expiry)
- Transaction Records: 7 years for tax and legal compliance
- Marketing Data: Until you unsubscribe or object
- Support Tickets: 3 years after resolution
How to Exercise Your Rights
To exercise any of your GDPR rights, please:
Submit a Request
Email: gdpr@server9x.com
We will respond to your request within 30 days. For complex requests, we may extend this by an additional 60 days with notification.
Data Protection Officer
Our Data Protection Officer oversees GDPR compliance and data protection practices:
Email: dpo@server9x.com
Available for questions about data protection and GDPR compliance
Contact Us
For GDPR-related inquiries:
GDPR Team: gdpr@server9x.com
DPO: dpo@server9x.com
Phone: +1-555-SERVER9X